Terms and Conditions.

Agreement to these terms.

These Terms and Conditions govern access to and use of LeadMASTER, including its website, administrator workspace, email sending, inbound message handling, outbound email submission, developer API, webhooks and related features. The service is operated by Operava Global Solutions (“Operator”, “we”, “us” or “our”).

By accessing or using LeadMASTER, you agree to these terms. If you use the service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” includes that organization. If you do not agree, do not access or use the service.

Service description and limits.

LeadMASTER provides an email workspace that may include administrator authentication, inbound message handling, outbound email submission, message and delivery activity, account API keys, webhooks and AI-assisted reply suggestions. Feature availability may vary by deployment and authorization. Features identified in the interface or documentation as experimental, planned, disabled or unavailable are not guaranteed to be operational.

AI-assisted reply suggestions are generated as editable drafts. You are responsible for reviewing their accuracy, appropriateness and legality before sending. Suggestions are not automatically sent by the service.

Authorized access and account security.

• Access is limited to individuals authorized by the Operator or the applicable account owner. The current administrator workspace is not a promise of public self-service registration or multi-user team functionality.
• You must provide accurate information and keep credentials, OTPs, session access and API keys confidential.
• You must not bypass authentication, Turnstile or other security controls, probe systems without authorization, interfere with service availability, or access another account's data.
• You must promptly notify the Operator if you suspect compromise or unauthorized use.
• You are responsible for actions performed using credentials under your control, except to the extent caused by the Operator's breach of applicable law or these terms.

Responsible email use.

You may submit or send email only where you have a lawful purpose, the necessary rights and authority, and any required recipient notice, consent or other lawful basis. You are responsible for determining whether a message is transactional, service-related or direct marketing and for complying with applicable privacy, consumer-protection, electronic-commerce and anti-spam requirements.

• Do not send unsolicited bulk messages, spam, phishing, deceptive, fraudulent, threatening, harassing or unlawful content.
• Do not use the service to distribute malware, facilitate abuse, impersonate another person or organization, or evade recipient preferences and suppression requests.
• Maintain accurate sender identity and honor applicable unsubscribe, objection, suppression and do-not-contact requests.
• Do not upload or send personal or confidential information unless you are authorized and have implemented appropriate safeguards.
• Keep evidence of consent or other lawful authority where required. You remain responsible for the content, recipient list and timing of messages you submit.

Provider acceptance, a “Sent” status or a delivery event does not guarantee inbox placement, that a recipient has read a message, or that a message is lawful.

API keys, webhooks and connected services.

API keys must be stored in trusted server-side environments, used only for their assigned scopes and promptly revoked if exposed or no longer needed. You must not embed secret keys in public repositories, browser code or client-side applications.

You are responsible for securing webhook endpoints, validating signatures and timestamps, preventing replay or duplicate processing, and ensuring that connected systems are authorized to receive the data sent to them. Do not register endpoints you do not control or have permission to use.

Rate limits, request schemas, recipient limits and other technical restrictions may be applied and changed to protect the service and its providers. Attempts to evade limits or impair the service are prohibited.

Your content and service materials.

You retain rights you hold in content you submit. You grant the Operator a limited, non-exclusive right to host, process, transmit, reproduce and display that content only as reasonably necessary to provide, secure, maintain and support the service, comply with law, and enforce these terms.

You represent that you have the rights and permissions needed to submit the content and authorize the processing described above. You must not submit content that infringes another person's rights or violates applicable law.

LeadMASTER's software, interface, branding, design and documentation are protected by applicable intellectual-property laws. No ownership is transferred to you. Subject to these terms, you may use the service for its intended authorized purpose.

Service availability.

The Operator may update, modify, suspend or discontinue features for maintenance, security, legal, operational or product reasons. We do not promise uninterrupted or error-free operation, a particular delivery rate, inbox placement, or availability of any third-party provider.

LeadMASTER depends on third-party infrastructure, security and email providers. Their services may be subject to separate terms, outages, limits, geographic processing and operational changes. The Operator is not responsible for independent third-party services except to the extent liability cannot be excluded under applicable law.

Suspension or termination.

The Operator may restrict, suspend or terminate access where reasonably necessary to address suspected unlawful activity, security risks, abuse, violation of these terms, provider requirements or legal obligations. Where appropriate and lawful, notice may be provided. You may stop using the service at any time.

Upon termination, access may be disabled and information may be deleted or retained in accordance with the Data Privacy Notice, applicable law, backup cycles and legitimate recordkeeping or legal-claim requirements.

Disclaimers and liability.

To the extent permitted by applicable law, the service is provided on an “as available” basis. The Operator does not warrant that the service will be uninterrupted, that every message will be delivered, or that AI-generated suggestions will be complete, accurate or suitable for a particular purpose. You must independently review messages and maintain appropriate copies of important records.

Nothing in these terms excludes or limits liability, consumer rights, remedies or obligations that cannot lawfully be excluded or limited. To the extent permitted by law, the Operator will not be liable for indirect or consequential loss arising from use of the service, third-party outages, recipient mail filtering or content supplied by users. This clause does not limit liability arising from fraud, willful misconduct, gross negligence where not excludable, or any other liability that applicable law prohibits from being limited.

Applicable law and notices.

These terms are governed by the laws of the Republic of the Philippines, without displacing mandatory protections that apply under other laws. Disputes shall be brought before a court or competent authority with jurisdiction, subject to mandatory legal rights and procedures.

Questions or notices concerning these terms may be sent to hello@operavaglobal.com with the subject line “LeadMASTER Terms”.

Related document: Data Privacy Notice.

Changes to these terms.

We may revise these terms to reflect service, security or legal changes. The current version and effective date will be published on this page. Material changes will be communicated through an appropriate service notice where required. Continued use after the effective date of revised terms constitutes acceptance to the extent permitted by law; where affirmative consent is legally required, we will request it.